Cookie Policy

1. Introduction

This Cookie Policy explains how NERTAXGG ("we", "our", "the Platform") uses cookies and similar technologies when you visit our website and use our services. This policy is compliant with the EU ePrivacy Directive and the General Data Protection Regulation (GDPR).

By continuing to use our platform, you agree to our use of cookies as described in this policy. You can manage your cookie preferences at any time through our cookie consent banner or your browser settings.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies serve various purposes, including:

• Essential cookies: Required for the website to function properly.
• Performance cookies: Help us understand how visitors use our website.
• Functionality cookies: Remember your preferences and settings.
• Targeting/marketing cookies: Used to deliver relevant advertisements.

3. How We Use Cookies

We use the following types of cookies on our platform:

3.1 Essential Cookies (Strictly Necessary)

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

• Authentication: Session cookies to keep you logged in
• Security: CSRF tokens for security protection
• Functionality: Remember your preferences and settings

Duration: Session-based or up to 7 days

Consent: Not required (essential for service provision)

3.2 Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are the most and least popular and see how visitors move around the site.

• Google Analytics: Website analytics and performance monitoring
• Custom analytics: Platform-specific usage metrics

Duration: Up to 2 years

Consent: Required (can be withdrawn)

3.3 Functionality Cookies

These cookies enable enhanced functionality and personalization, such as videos and live chats. They may be set by us or by third-party providers whose services we have added to our pages.

• Language preferences: Remember your chosen language
• Theme preferences: Remember display preferences
• Live chat: Maintain chat session state

Duration: Up to 1 year

Consent: Required (can be withdrawn)

3.4 Targeting/Marketing Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

• Advertising cookies: Deliver personalized advertisements
• Social media cookies: Enable social media integration

Duration: Up to 2 years

Consent: Required (can be withdrawn)

4. Third-Party Cookies

We may allow third-party service providers to set cookies on your device for the purposes described above. These third parties include:

• Cloudflare: Security and performance optimization
• Google Analytics: Website analytics
• Payment processors: Stripe, PayPal (for payment processing)
• Authentication providers: Supabase (for user authentication)

These third parties have their own privacy policies governing the use of cookies. We encourage you to review these policies to understand how they use your data.

5. Managing Your Cookie Preferences

You have several options to manage cookies:

5.1 Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner that allows you to:

• Accept all cookies: Consent to all cookie categories
• Accept essential only: Consent only to essential cookies
• Customize preferences: Choose specific cookie categories
• Decline all: Decline non-essential cookies

You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.

5.2 Browser Settings

Most web browsers allow you to control cookies through browser settings. You can:

• Block all cookies
• Delete existing cookies
• Block third-party cookies
• Receive notifications when cookies are set

Please note that blocking essential cookies may prevent you from using certain features of our platform. For instructions on how to manage cookies in your specific browser, please refer to your browser's help documentation.

5.3 Withdrawing Consent

You can withdraw your consent for non-essential cookies at any time by:

• Using the cookie settings panel in our website footer
• Adjusting your browser settings to block cookies
• Contacting us at privacy@nertaxgg.com

Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

6. Cookie Duration

Different cookies have different durations:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain on your device for the period specified in this policy
• Authentication cookies: Up to 7 days (for security reasons)
• Analytics cookies: Up to 2 years
• Marketing cookies: Up to 2 years

We regularly review cookie durations to ensure they are not retained longer than necessary.

7. Cookie Security

We implement appropriate security measures to protect your data:

• Encryption: Cookies are transmitted using HTTPS/TLS encryption
• HttpOnly flag: Sensitive cookies are marked HttpOnly to prevent JavaScript access
• Secure flag: Cookies are marked Secure to only be transmitted over HTTPS
• SameSite attribute: Cookies use SameSite=Strict to prevent CSRF attacks
• Regular review: We regularly review and update our cookie practices

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification for significant changes (if you have provided consent)

Your continued use of our platform after the effective date of the revised policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Email: privacy@nertaxgg.com
Data Protection Officer: dpo@nertaxgg.com
Address: [Company Address]
Single Point of Contact (DSA): compliance@nertaxgg.com

You also have the right to lodge a complaint with a supervisory authority in the EU if you believe our processing of your personal data infringes GDPR requirements.